Privacy and Confidentiality

At baybenbd.com, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered on our ecommerce website (the “Site”). By accessing and using our Site, you consent to the practices described in this policy.

  1. Information We Collect

We may collect various types of information from users of our Site, including:

1.1 Personal Information:

  • Contact information: Name, email address, phone number, and shipping/delivery address.
  • Account information: Username, password, and other login credentials.
  • Payment information: Credit card details, billing address, and other payment-related information.
  • Communications: Any information provided when contacting our customer support or engaging in other communications with us.

1.2 Non-Personal Information:

  • Usage data: Information about how you interact with our Site, such as pages visited, links clicked, and actions taken.
  • Device information: IP address, browser type, operating system, and other technical details.
  • Cookies and similar technologies: We may use cookies and other tracking technologies to enhance your browsing experience and collect information about your usage patterns on the Site.
  1. How We Use Your Information

We use the collected information for the following purposes:

2.1 Order Processing and Fulfillment:

  • Processing and delivering your orders, including shipping and logistics coordination.
  • Providing order confirmations, invoices, and updates regarding your purchases.
  • Facilitating returns, exchanges, or refunds.

2.2 Customer Support:

  • Responding to your inquiries, requests, and providing assistance.
  • Notifying you about any changes or updates to our services.

2.3 Personalization and Marketing:

  • Personalizing your experience on our Site, including product recommendations and targeted advertisements.
  • Sending promotional offers, newsletters, and marketing communications (with your consent, where required by applicable laws).

2.4 Analytics and Improvements:

  • Analyzing user behavior and preferences to improve our products, services, and user experience.
  • Conducting research, surveys, and data analysis to enhance our business operations.

2.5 Legal Compliance:

  • Complying with applicable laws, regulations, and legal processes.
  • Protecting our rights, privacy, safety, or property, and those of our users.
  1. Information Sharing and Disclosure

We understand the importance of safeguarding your personal information and will not disclose it to third parties, except in the following cases:

3.1 Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our business, such as shipping companies, payment processors, and IT service providers. These providers are obligated to use your information only as necessary to provide their services to us.

3.2 Business Transfers:

  • In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred to the acquiring entity or third parties involved in the transaction. We will ensure appropriate measures are taken to protect your privacy rights in such circumstances.

3.3 Legal Requirements:

  • We may disclose your information if required to do so by law, court order, or governmental authority.
  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

  1. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

  1. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we may have inadvertently collected information from a child, please contact us, and we will promptly delete it.

  1. Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, update, or delete your data. You may also opt out of receiving marketing communications from us. To exercise these rights or modify your preferences, please contact us using the information provided at the end of this policy.

  1. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the revised policy on our Site or through other communication channels. Your continued use of the Site after such modifications indicates your acceptance of the updated policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

📞 Call +880 1843734574 (10:00 am to 8:00 pm)

📧 Email support@baybenbd.com

💬 Facebook chat or Live Chat on our website