1. Sign in to your BayBen Account, click on “My Account” from bottom.
Returns & Refunds
1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in BayBen packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
While handing over your package to Drop-Off station/ Pickup Agent, please collect the BayBen Return Acknowledgment paper and reserve it for future reference.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
1. Sign in to your BayBen Account, click on “My Account” from bottom.
2. Select the “My Order” section and click on the View all.
3. Choose the item you want to return and click on “initiate return”
4. Please select your desired refund method.
5. Fill in the Return Form along with the available return options.
6. Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
7. Wait for collection by our pick-up service. While handing over your package to Pickup Agent, please collect the BayBen Return Acknowledgment paper and reserve it for future reference.
8. Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.
Returns Policy
1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on website. Return request must be raised within 7 days from the date of delivery.
2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories)
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Issuance of Refunds
- 1. The processing time of your refund depends on the type of refund and the payment method you used.
- 2. The refund period / process starts when BayBen has processed your refund according to your refund type.
- 3. The refund amount covers the item price and shipping fee for your returned product.
Refund Types
BayBen will process your refund according to the following refund types
- 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
- 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
| Payment Method | Refund Option | Refund Time |
|---|---|---|
Debit or Credit Card | Debit or Credit Card Payment Reversal | 10 working days |
Equated Monthly Installments | Debit or Credit Card | 10 working days |
Rocket (Wallet DBBL) | Mobile Wallet Reversal / Rocket | 7 working days |
Nagad | Mobile Wallet Reversal / Nagad | 5 working days |
DBBL Nexus (Online Banking) | Card Payment Reversal (Nexus) | 7 working days |
bKash | Mobile Wallet Reversal / bKash | 5 working days |
Cash on Delivery (COD) | Bank Deposit | 5 working days |
Daraz Refund Voucher | 1 working day | |
BayBen Voucher | Refund Voucher | 1 working day |
Note: Maximum refund timeline excludes weekends and public holidays.
| Modes of Refund | Description |
|---|---|
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by BayBen, please contact your personal bank. |
bKash / Rocket / Nagad Mobile Wallet | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |
Refund Voucher | Vouchers will be sent to the customer registered email ID on BayBen and can be redeemed against the same email ID. |
| Modes of Refund | Description |
|---|---|
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by BayBen, please contact your personal bank. |
bKash / Rocket / Nagad Mobile Wallet | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |
Refund Voucher | Vouchers will be sent to the customer registered email ID on BayBen and can be redeemed against the same email ID. |
Important Note:
- 1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
- 2. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.
